Special Edition Google Reviews Glitch

Hi H Client!

Some of you may have noticed something off with your Google Business Profile this week: review counts looking wrong, or the dashboard saying you have no reviews at all. If your profile looks normal, this doesn’t apply to you, but we wanted to give you a heads-up either way.

Google's had a couple of review-related glitches over the past two weeks, and it's been widespread enough that industry outlets are covering it. It appears to be a display issue on Google’s side rather than anything happening to your actual reviews, though we know that can be hard to sit with when it’s your own profile you’re looking at.

We're keeping an eye on this across every account we manage, and we've confirmed Google knows about it and is working on it.

For now, there's nothing you need to do or change on your end. Editing your profile, resubmitting reviews, or filing a support ticket while this is unfolding tends to slow things down rather than speed them up. We're following up with Google directly and will keep watching so you don't have to.

If you want to talk through what this means for your profile specifically, book time with your Project Manager here. Happy to walk through it with you.

We’ll keep you posted,

Lauren Cullnan

Senior Director of Client Experience & Operations